Nice job by the pit

Was playing this week at the Tropicana in AC. I'd been playing a while, playing every hand, at third base. I got distracted after one hand and didn't put a bet out. The dealer didn't notice until she dealt me an A! She quickly said, "oh, sorry" and gave the A to herself. I knew I was wrong, so didn't really question it, but the guy next to me certainly didn't want the dealer to have the A so asked her to call the pit over.

She did and we quickly explained what happened. He asked if I had been playing every hand and both I and the dealer indicated I had been. He said for me to put my bet out and give me the A. Turns out the table won the hand. I thought that was really nice of the pit to allow this and thanked him a couple of times. Also, I was good enough to put out the minimum bet I had planned to put out (and had been putting out for several hands), didn't want to cause any further issues.

Sadly this was one of the highlights of a losing week. I'll have a trip report soon...

Quote: bj4fun

Was playing this week at the Tropicana in AC. I'd been playing a while, playing every hand, at third base. I got distracted after one hand and didn't put a bet out. The dealer didn't notice until she dealt me an A! She quickly said, "oh, sorry" and gave the A to herself. I knew I was wrong, so didn't really question it, but the guy next to me certainly didn't want the dealer to have the A so asked her to call the pit over.

She did and we quickly explained what happened. He asked if I had been playing every hand and both I and the dealer indicated I had been. He said for me to put my bet out and give me the A. Turns out the table won the hand. I thought that was really nice of the pit to allow this and thanked him a couple of times. Also, I was good enough to put out the minimum bet I had planned to put out (and had been putting out for several hands), didn't want to cause any further issues.

Sadly this was one of the highlights of a losing week. I'll have a trip report soon...

They are not supposed to back up the cards on a misdeal. This wasn't a misdeal. Let's hope that goodwill gesture doesn't get the nice floor in trouble.

To be clear, no further cards had been dealt. It was just a matter of whether or not I should be allowed to have a bet out and therefore receive the A. I agree, it was a nice goodwill gesture which costs the casino nothing.

Quote: bj4fun

To be clear, no further cards had been dealt. It was just a matter of whether or not I should be allowed to have a bet out and therefore receive the A. I agree, it was a nice goodwill gesture which costs the casino nothing.

Understood, but the ace was on the dealers spot making it her card. Even if you had a bet up and she skipped you, the card cannot be backed up. If that occurred you most likely would be given the option of pulling your bet back and getting out of the hand.

Goodwill gestures still must follow procedure.

Quote: 1BB

Understood, but the ace was on the dealers spot making it her card. Even if you had a bet up and she skipped you, the card cannot be backed up. If that occurred you most likely would be given the option of pulling your bet back and getting out of the hand.

Goodwill gestures still must follow procedure.

The policy I've seen is that one card may be backed up, as long as no cards have been dealt after it. If the Ace that has been given to the dealer is the most recent card out of the shoe, it can still be moved.

Tropicana is my favorite casino by far. Dealers are great, great pit, and security is always helpful and friendly. Great clubs and bars. Great comps. Never have bad experiences. Sounds like they looked out for you! Perhaps that is why they are staying in business because they reward customers and look after good customers unlike some other AC casinos.

Quote: bj4fun

... The dealer didn't notice until she dealt me an A! ...

This sounds like the Ace was on his spot, not the dealers spot... which, in my opinion, wouldn't be backing the card up. However, I'm pretty shocked the floor allowed you to bet instead of moving the card forward to the dealers hand.

That was very nice of you (for the pit's sake) to not bet over min. I don't know, the AP in me probably would of asked "well what can I bet?" and if he said "whatever is on the table" then it all would have went in the circle and I'll take my huge advantage =P. To me this is less dickish than just putting your whole stack in after he says you can bet, at least that's my AP reasoning lol.

Very nice by the pit, very nice by you... Good to know they're nice about it, sometimes.

Yep. This is a case where the floor made a judgment call, reasoned that you weren't going to take advantage of his goodwill, and made a customer service ruling. I like it. Good on him.

PS: If you asked the pit "How much can I bet?" like Romes said, I'd imagine the answer would likely be "Up to your last wager". He's not going to let you stack off after you've seen the ace, and if you give the impression that you will, there's a chance he'll just make you sit out.

Quote: Deucekies

... PS: If you asked the pit "How much can I bet?" like Romes said, I'd imagine the answer would likely be "Up to your last wager". He's not going to let you stack off after you've seen the ace, and if you give the impression that you will, there's a chance he'll just make you sit out.

Yep, which is why I'd probably ask, and then just bet what he tells me. After all I was supposed to miss the hand entirely, so this is all +EV. I was just saying in the very unlikely opportunity he said whatever you want to bet, then of course I'd shove the stack.

Well that is correct and honorable all around.

The dealer may have placed it in your playing area and then taken it or she may merely have dealt it with the intention that it be for you and then changed her direction of movement to her place. Its frozen for the decision right there. Its proper to call Floor/Pit/Someone to confirm that you were unwittingly and briefly inattentive in placing your bet and the casino has the right to forgive your inattentiveness. Sometimes this exact thing happens when a host or a floor comes to greet you and distracts you... the dealer will be told to rectify it with you being allowed to belatedly put out your customary bet.

Its good to see some casinos not being money grubbing MBAs all the time.

The card, an ace no less, was dealt to an empty spot. I'm surprised that it was even questioned and more surprised by the action taken. If another player had lost because the card was backed up they would have a legitimate complaint. Let's hear from some dealers.

If I was happy that the guy plays all the time I would do exactly the same but I would also give any of the others at the table the option of getting out of the game. Both goodwill gestures, both going a long way to enhancing the customer's experience.

Quote: 1BB

They are not supposed to back up the cards on a misdeal. This wasn't a misdeal. Let's hope that goodwill gesture doesn't get the nice floor in trouble.

Generally, the rule is the dealer can not back up the cards. With Supervisor assistance most anything can be done in the name of customer service. Every situation is different of course, but for normal average play and players I would do the same thing and would hope all of my Staff would as well.

ZCore13

Quote: Tomspur

If I was happy that the guy plays all the time I would do exactly the same but I would also give any of the others at the table the option of getting out of the game. Both goodwill gestures, both going a long way to enhancing the customer's experience.

And both cost the casino nothing except having to deal a couple extra hands to get it back.

Let me try to clear up some things.

The card (A) was dealt to my spot, this is when the dealer realized I had not placed a bet. I think she was somewhat embarrassed she hadn't noticed before she started the hand (the dealers are pretty good about that there). She took the card and was moving (or did move) it to her spot. That's when the pit was called. I honestly don't recall if she had actually put it down or was still holding the card. After the discussion with the pit, it was clear he was "doing me a favor" by allowing me to play the hand (he was), and the hand continued. No one else at the table "complained" about the change so there was no need to address an issue with them. I think they were all pretty happy to not have the dealer have an A.

I knew I was the one in the wrong and would have felt bad taking extra advantage of the situation of my own making.