reno
reno
Joined: Jan 20, 2010
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January 6th, 2014 at 9:05:42 AM permalink
Just got off the phone with Chase. The purpose of the call was to close a Visa account. The card was worthless, it had an interest rate of 27.99% for purchases. Twice in 2013 I requested that they lower the rate. But Chase was too stubborn to listen to me. So I opened a brand new Visa account with the same bank. The new account has zero percent for the first year, then 13.99% after that. Chase will even throw in a $200 bonus for opening the new card.

I find their stubbornness very strange. All they had to do was lower the 27.99% to, say, 17.99%, and I never would have bothered to open the new account. They were unwilling to do that, but they were willing to give $200 and a competitive 13.99%. Huh? None of this makes any sense to me.

Despite this terrible customer service, I still got a good deal so I shouldn't be complaining. But the hoops I had to jump through were a silly waste of time, both for me and the bank employees who fielded my annoying phone calls.
reno
reno
Joined: Jan 20, 2010
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April 6th, 2014 at 10:42:55 AM permalink
Any competent car salesman would sell me on how wonderful the new car is, he wouldn't just hand me 3 pages of legal fine print and expect me to buy the car. And yet, Total Rewards just sent me an unsolicited pre-approved application (via paper snail mail) for their new Comenity Visa card, and it's 3 pages of fine print legalese with no mention of all the wonderful benefits & features of their new & improved card.

No mention of "Platinum Tiered Status" and all its benefits.

No mention of double points earned on gasoline & groceries.

No mention of quintuple points earned at Total Rewards properties.

No mention of single points earned on all other purchases.

No mention of the 15% discount at gift shops.

No mention of 2 complimentary tickets on High Roller (or 1 free night in Atlantic City.)

They do acknowledge the free Buffet of Buffet pass, and the 10,000 bonus points upon spending $750, but it doesn't even attempt to explain what the 10,000 points can be redeemed for or why I'd want 10,000 points.

The executives at Caesars could benefit from taking a basic course in Marketing 101 at any community college in the United States.
chrisr
chrisr
Joined: Dec 9, 2013
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April 7th, 2014 at 1:40:48 PM permalink
I'm hard pressed to find a better credit card than the one i have. it's a grandfathered rewards program 2x united miles per $ and 3x on restaurants and united purchases.

These miles cashed out are worth up to $0.04 for US flights and $0.07 for international flights. So effectively 8-14% cash back.

Occasionally I sign up for a card just to get the perk, but usually end up finding it's wasn't worth the effort.
AcesAndEights
AcesAndEights
Joined: Jan 5, 2012
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April 7th, 2014 at 3:48:35 PM permalink
Okay, I just logged in to http://www.totalrewards.com/, and was disheartened to see that my tier is currently showing up as "GOLD"!

Now, I had earned my Platinum status in calendar year 2012, which I believe had me set for all of 2013. And I signed up for the TR Visa card in February 2014, so when I saw this line:
Quote:

PLATINUM TIER STATUS - ASSURED
When you receive the Total Rewards Visa card, you will automatically receive an upgrade5 to Platinum Tier, or maintain your Platinum Tier status for the next year - providing you with an automatic 15% discount at casino gift shops, room discounts, and more!


I assumed that signing up for the card would get me Platinum status throughout 2014. Did I read it wrong, or am I being screwed over? Anyone else in the same boat? I know there is a reset on March 31, but if I got my "PLATINUM TIER STATUS - ASSURED" for literally 2 months (Feb - March, 2014), then I am going to be really pissed.

I do technically have a host with CET, so perhaps I will shoot her an email...something seems fishy here...especially with a trip coming up soon, I was looking forward to having my resort fees waived.
"So drink gamble eat f***, because one day you will be dust." -ontariodealer
bw
bw
Joined: Aug 9, 2012
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April 7th, 2014 at 3:58:16 PM permalink
I notice now on the Total Rewards site they are now offering 2 tickets on the big Ferris wheel instead of the buffet passes, seems like a big downgrade.
beachbumbabs
Administrator
beachbumbabs
Joined: May 21, 2013
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April 7th, 2014 at 4:28:46 PM permalink
Quote: AcesAndEights

Okay, I just logged in to http://www.totalrewards.com/, and was disheartened to see that my tier is currently showing up as "GOLD"!

Now, I had earned my Platinum status in calendar year 2012, which I believe had me set for all of 2013. And I signed up for the TR Visa card in February, so when I saw this line:

I assumed that signing up for the card would get me Platinum status throughout 2014. Did I read it wrong, or am I being screwed over? Anyone else in the same boat? I know there is a reset on March 31, but if I got my "PLATINUM TIER STATUS - ASSURED" for literally 2 months (Feb - March, 2014), then I am going to be really pissed.

I do technically have a host with CET, so perhaps I will shoot her an email...something seems fishy here...especially with a trip coming up soon, I was looking forward to having my resort fees waived.



I'm guessing you had an overlap there, if you're talking Feb 2013 for signing up on the Visa. But definitely worth a call.
"If the house lost every hand, they wouldn't deal the game."
AxiomOfChoice
AxiomOfChoice
Joined: Sep 12, 2012
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April 7th, 2014 at 4:32:27 PM permalink
Quote: beachbumbabs

I'm guessing you had an overlap there, if you're talking Feb 2013 for signing up on the Visa. But definitely worth a call.



When I got the Holiday Inn credit card (just so I could get their platinum elite status, or whatever it's called) it took several months before I got the status (which meant no bonus points on hotel stays between the time that I got the card and the automatic upgrade kicked in). I called them and was told, that's just how it works. I was not happy about it.

I'm not sure if this is something similar.
AcesAndEights
AcesAndEights
Joined: Jan 5, 2012
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April 7th, 2014 at 4:43:59 PM permalink
Quote: beachbumbabs

I'm guessing you had an overlap there, if you're talking Feb 2013 for signing up on the Visa. But definitely worth a call.


No, I just signed up for the TR Visa February 2014 (a few months ago). Edited in my original post in case there was any confusion.

I did send an email to my host, so we'll see if she replies. It does say it can take "up to 30 days" to process your Platinum upgrade, but it's been well over that. If the 30 days was just way over-promising, and it's still in progress, that's fine as long as I get the damn status in time to waive the $90 in resort fees. More money to put toward my Love Cloud flight...
"So drink gamble eat f***, because one day you will be dust." -ontariodealer
beachbumbabs
Administrator
beachbumbabs
Joined: May 21, 2013
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April 7th, 2014 at 9:04:42 PM permalink
I'm guessing you're good, then, and the computer's just behind. Good to know. I would think it can be fixed on-site if not before you get there.
"If the house lost every hand, they wouldn't deal the game."
reno
reno
Joined: Jan 20, 2010
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April 7th, 2014 at 9:29:31 PM permalink
Quote: AcesAndEights

It does say it can take "up to 30 days" to process your Platinum upgrade, but it's been well over that. If the 30 days was just way over-promising, and it's still in progress, that's fine as long as I get the damn status in time to waive the $90 in resort fees.



Let us know what happens. I'm curious to see how this story ends for you.

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