Seems to be a very common thing for those who bet on their phones with William Hill. Knew it was coming. Got the phone call this morning
"This is Mark from William Hill."
"I'm at work and can't talk about non-work related matters."
"Traders have decided to lock your account."
"I'm sorry I can't talk right now, you can call back after 2:00," and I hung up.
Asked around and I think they would have asked to void the series of bets I made this morning. From the laws I found online it would be illegal to cancel any bets. Wish I had talked to them and asked them if it was we would be breaking the law.
(REGULATION 22.145 Nevada Gaming Control Board "Prohibit wagers from being changed after the patron has reviewed and confirmed the wagering information, and the specific wagering communication transaction has been completed;")
Also would have told them if it was Golden Nugget or South Point I would gladly let them take the bets back, but no way for William Hill with their customer service history.
Try to login and message says account is locked and they have a phone number to call. I'm going to a writer tomorrow and ask to withdraw all funds and for a record of all transactions. It's such a small amount, I almost hope they give me problems just so I can try to cause some drama. Had the bets that led to them locking the account hit it would have been a +$10,000 win (I'm sure William Hill can afford that). The bets lost. Bought off at a couple other places and won a little less than $2,000.
Don't get me started on this book. I've had large tickets to cash and they've told me that they don't have the funds so you'll have to come back tomorrow. I really hate these bastards and if I bet in the book I make it a point to beat them if they have a good line.
I just want to say that I'm rooting for you in any endeavor against these SOBs!