House would not pay me the win

On Sat afternoon I put $100 in a dollar slot and bet $3. After about 2 minutes of playing the machine it showed wild, wild, seven on the bottom pay line and I was expecting $250. I was playing max. It did not pay. I pressed the change light, security came over, then another security, then a slot tech, then the slot tech manager, then another slot tech, then the slot manager who first said the wilds don't count, then said it was not a pay line, then said I did not bet max, then they went out for a smoke while security and I waited. Security told me they should pay me. Security just walked away. It was just me and the machine. They all came back and said I was not getting paid. They said the fourth non pay wheel did not enagage showing a bonus prize. It had nothing to do with the bottom pay line. Each line paid differnt amounts independently. By chance Gaming was in the building and came over.(Later the Slot Manager lied and told the Casino Manager who asked why this was not resolved before Gaming got there that I requested gaming which I did not.) Now the Casino Manager, the shift manager, and all the others were standing there. Security never came back which I thought was wierd. Gaming first told them as an observer the house should pay. They refused. Gaming then said he agreed with me and as a arbitrator he believed the house should pay. They refused. He asked them for a good faith $50 to make this go away. They refused. One hour later Gaming was doing a report. Gaming said it takes 30 days for a check to be cut. With everybody standing around for 1.5 hours, it must have cost the casino a fortune in lost wages/productivity not to mention the aisle with 10 machines was shut down because so many people were blocking it. Good news I hit $7,500 later that night.

Way to stick to your guns and to hit the money later on that night.

What a shitty casino? Where was this? That's really bad when gaming is there saying they should pay and they still refuse. I can't believe a casino manager would allow such a scene to be caused over a $250 pay.

Quote: ruascott

What a shitty casino? Where was this? That's really bad when gaming is there saying they should pay and they still refuse. I can't believe a casino manager would allow such a scene to be caused over a $250 pay.

Our only hope for the future is that the Wizard's site becomes an industry standard, and the next generation of managers come on here and see how foolish sweating the money is.

I can't believe you continued to play there. Really? A casino shafts you of a good amount of money and you continue to put your money into their machines?

Quote: ahiromu

I can't believe you continued to play there. Really? A casino shafts you of a good amount of money and you continue to put your money into their machines?

No, I went to another casino. Sorry about the clarity. About the Casino manager, I think the lower level managers created the problem and then could not get out of it when the big casino manager showed up. They said I called Gaming but they were alrady there and they also said I demanded $250 and I did not. I am in sales and know never to volunteer a number.

So what casino was it? I don't see why you would want to protect their rep, but if you must, at least tell us where the casino is and who owns it.

Quote: nyuhoosier

So what casino was it? I don't see why you would want to protect their rep, but if you must, at least tell us where the casino is and who owns it.

Yes, I agree. This site is all about reviewing casinos. No reason to hold back, something as particularly as bad as this.

A casino that won't pay $250 to make a potentially bad situation go away when the gaming commission already showed up?

So they'll take a gaming commission report instead of paying 250 bucks?

Sounds like a really really shitty casino to me.

My guess is that you thought you were playing max lines, but you probably weren't. I've done that before myself, I thought I was playing $3 when I was only playing $2; I'd hit "repeat bet" to start, and had continued to hit "repeat bet", rather than "max bet", and the previous player had last played 2 units. When I got "POWER UP BONUS SPIN" and nothing happened, I was really pissed at the machine, and then I saw what I'd done, and then I was really pissed at myself, for careless play.

OR: you were playing a single line machine, with a $3 bet pay table? Most reel machines that pay multiple lines are 5 way, not 3 way.

In any case, I can't imagine a machine malfunctioning that way, not paying a valid pay line. It just doesn't happen, when a machine malfunctions it's pretty obvious. In some way, your actions were different from your intent.

On the other hand, sometimes you might overplay what you intended. I put $100 in a machine and hit max bet; I hadn't noticed it was 9 lines and $5 per line! Fortunately for me, I hit something on the first spin, and walked away with a few hundred dollars.